Scalexis

Privacy

Privacy Policy

This policy explains what information Scalexis collects, why we use it, how we protect it, and how you can contact us about your data.

Last updated: 03 June 2026

1. Who We Are

Scalexis is a digital marketing agency based in Nagpur, India. We provide ROI-focused paid ads, SEO, AEO, GEO, social media marketing, performance marketing, and related growth services.

This Privacy Policy applies to personal information collected through our website, consultation form, email, phone, social media pages, client communications, and service interactions.

2. Personal Information We Collect

We may collect the following types of information:

  • contact details such as full name, business name, phone number, and email address;
  • business details shared by you, such as website, industry, marketing goals, ad accounts, campaign context, and project requirements;
  • communication records from email, calls, messages, forms, or social media conversations;
  • technical and usage information such as IP address, browser, device type, pages visited, referring links, approximate location, and interaction data;
  • marketing and analytics data collected through tools such as Google Tag Manager and related measurement technologies; and
  • information that you voluntarily provide during consultations, onboarding, reporting, or support.

We do not intentionally collect sensitive personal data unless it is required for a specific lawful purpose and you choose to provide it.

3. How We Collect Information

We collect information when you:

  • submit the consultation or enquiry form;
  • contact us by email, phone, social media, or messaging platforms;
  • visit, browse, or interact with our website;
  • share campaign, website, analytics, or ad account information for service delivery;
  • respond to our proposals, reports, or client communications; or
  • interact with our social media pages or advertisements.

4. Why We Use Your Information

Scalexis uses personal information for lawful and business purposes, including to:

  • respond to enquiries and schedule consultations;
  • understand your business, marketing needs, and growth goals;
  • prepare proposals, quotes, strategies, audits, and service recommendations;
  • deliver digital marketing services and client support;
  • manage campaigns, reporting, optimization, and communication;
  • send service updates, follow-ups, and relevant marketing communication where permitted;
  • measure website performance, improve user experience, and understand visitor behavior;
  • protect the website, prevent misuse, debug issues, and maintain security; and
  • comply with applicable laws, regulations, legal requests, tax requirements, and dispute resolution needs.

5. Consent and Lawful Processing

When you submit your details, contact us, or continue using the website, you consent to the collection and use of information as described in this Privacy Policy. Some processing may also be necessary for legitimate business communication, service delivery, legal compliance, fraud prevention, or enforcing our rights.

You may withdraw consent where processing is based on consent, but withdrawal may affect our ability to respond to your enquiry or provide requested services.

6. Cookies, Google Tag Manager, and Analytics

Our website uses Google Tag Manager and may use analytics, advertising, remarketing, conversion tracking, and similar technologies. These tools help us understand how visitors use the website, measure campaign performance, improve content, and make our marketing more relevant.

These technologies may collect device information, browser information, page visits, click behavior, referral source, approximate location, and identifiers stored through cookies or similar methods. You can control or block cookies through your browser settings, but some website features or measurement may not work correctly if cookies are disabled.

7. How We Share Information

We may share personal information with:

  • Scalexis team members and authorized collaborators who need it for service delivery;
  • service providers such as hosting, email, spreadsheets, analytics, automation, CRM, website, and cloud tool providers;
  • advertising and analytics platforms such as Google, Meta, LinkedIn, search engines, and related marketing tools where required for campaigns;
  • professional advisers such as legal, accounting, tax, or compliance support where needed;
  • law enforcement, government authorities, courts, or regulators when required by law or valid legal process; and
  • successor entities if Scalexis undergoes restructuring, transfer, merger, or sale of business assets.

We do not sell your personal information as a standalone product.

8. Data Storage and International Processing

Your information may be stored in tools used by Scalexis, including email, Google Sheets, hosting platforms, analytics tools, and other cloud-based services. Some providers may store or process data outside India depending on their infrastructure.

Where information is processed outside India, we rely on service providers' security, contractual, and compliance measures, and we will follow applicable Indian law regarding cross-border processing of personal data.

9. Data Retention

We keep personal information only for as long as reasonably required for the purpose for which it was collected, including enquiry follow-up, service delivery, client management, accounting, legal compliance, reporting, dispute resolution, and business records.

Enquiry and consultation data may be retained even if you do not become a client, unless you request deletion and we are not legally or operationally required to keep it.

10. Security Measures

We use reasonable administrative, technical, and operational safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. No online system is completely risk-free, so we cannot guarantee absolute security.

If you are a client, you should share account access, credentials, and customer data only through secure and approved channels.

11. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023 as and when relevant provisions apply, you may have the right to:

  • request information about the personal data we process about you;
  • request correction, completion, or updating of inaccurate or incomplete personal data;
  • request erasure of personal data where applicable;
  • withdraw consent where processing is based on consent;
  • raise a grievance with us regarding processing of your personal data; and
  • nominate another person to exercise rights on your behalf where applicable under law.

To make a request, contact us at scalexis26@gmail.com. We may need to verify your identity before processing the request.

12. Marketing Communication

We may contact you about our services, proposals, reports, follow-ups, or useful marketing information. You can ask us to stop sending promotional communication by contacting us at scalexis26@gmail.com. Service-related communication may continue where necessary.

13. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

14. Third-Party Links

Our website may link to social media pages, third-party tools, external websites, or platforms. Their privacy practices are governed by their own policies. Scalexis is not responsible for third-party websites, tools, or platforms.

15. Grievance and Contact Details

For privacy questions, requests, or grievances, contact:

We will try to respond to privacy requests and grievances within a reasonable time, subject to verification and applicable law.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, service, analytics, or website changes. The updated policy will be posted on this page with a revised "Last updated" date.